Although our prices offer outstanding value for money, they still include insured international Air Mail delivery (courier delivery included in NZ$ pricing). Insurance covers your goods whilst in transit to you.
When comparing prices, ensure you check whether Air Mail delivery and insurance is included. You will find many companies add on as much as 30 to 100% for international delivery depending on the weight/value of the goods.
All international orders are shipped from New Zealand using a New Zealand Post International Air Mail service. This is handled by the local postal service in the destination country, e.g. USPS, Royal Mail, ParcelForce. Delivery addresses can be your home, work or Post Office box as long as they are serviced by your local postal service.
Typical delivery times are shown below. Note working days are Monday to Friday excluding public holidays. Where an item is delayed by Customs or if the delivery address is in a remote location, it may take longer.
Average delivery times:
USA
4 to 10 working days
UK
5 to 16 working days
Europe (mainland)
5 to 16 working days Note: Orders to the Netherlands have been taking from 2 to 9 weeks recently due to frequent excessive delays caused by Dutch Customs
Canada
5 to 12 working days
Asia
4 to 12 working days
Australia
3 to 6 working days
New Zealand
1 to 4 working days
For parcels weighing 2Kg (4.4 lbs) or more we automatically upgrade the service used to New Zealand Post's International Economy Courier. Unlike the regular international Air Mail used for smaller parcels, this offers a full tracking service. This is available for the vast majority of countries we normally ship to and we make no extra charge for this upgrade. For most destinations the International Economy Courier service achieves faster delivery times. For parcels to the USA it is particularly fast with many parcels being delivered in just 4 working days!
Note we can never guarantee delivery by a certain date due to the possibility of postal delays outside our control.
Important Note: Postal services often only hold parcels for a short time after a delivery attempt is made - sometimes as little as one week before returning them to us as unclaimed. Therefore if you are not in when a delivery attempt is made, you must claim the parcel promptly. If a parcel is refused or unclaimed you may either be charged storage fees by the local postal service, or they may return the parcel to us by economy mail which can take 1 to 4 months. The return postage, if charged, plus the original postage at cost, would be deducted from any credit.
In the event of a parcel being lost, a replacement parcel will be shipped after allowing 3 to 4 weeks. This time may be increased when widespread delays are known about or likely to certain destinations. For our claim to be paid, the claim needs to be lodged within 90 days and New Zealand Post require the recipient to reply to their letter requesting confirmation of non-delivery. In the event of no response being received from neither of two such letters, we reserve the right to charge for the replacement parcel.
Customs charges
Remember that you may have to pay local Customs charges at your end (not usually in the USA unless a particularly high value or wholesale type order but sometimes in other countries such as UK/Europe, Canada and Japan). These Customs duties/charges, including any clearance or handling fees charged by the postal service to collect them, cannot be pre-paid and are the responsibility of the recipient. All parcels include the required Customs declarations.
As a commercial organisation we are forbidden from declaring goods as gifts. Beware of websites offering to falsely declare parcels as a gift or grossly undervalue them as some Customs Services can delay or even seize parcels that have false declarations.
If charged anything by UK Customs, UK customers are typically charged VAT plus a Royal Mail clearance/collection fee of GBP8.00 (or GBP13.50 for over 2Kg ParcelForce parcels). As this flat fee will often be higher than the actual VAT, for low value items it can sometimes make sense to purchase several items at once. UK Customs duty is only charged on parcels valued over GBP135 and is usually at a lower rate than the VAT, e.g. around 5%. This is a general guide only and the likelihood of being charged may vary, for further information go to www.hmrc.gov.uk and do a search for Internet Shopping.
Countries we ship to
As postage costs vary depending on the ship to region, our insured Air Mail inclusive prices vary between regions. Therefore you must select the appropriate currency shown below to be able to select the ship to country at the checkout. See 'Select Currency' link at top left of website.
US/Canada/Asia (currencies available: US dollars, Canadian dollars, Yen)
United States
Canada
China
Hong Kong
Japan
Korea (South)
Singapore
Taiwan
UK/Europe (currencies available: UK pounds, Euros)
Austria
Belgium
Channel Islands
Cyprus
Denmark
Finland
France
Germany
Gibraltar
Greece
Iceland
Ireland
Italy
Luxembourg
Malta
Monaco
Netherlands
Northern Ireland
Norway
Portugal
Scotland
Spain
Sweden
Switzerland
United Kingdom
Vatican City
Wales
Australia (currency available: Australian dollars)
Australia
New Zealand (currency available: New Zealand dollars)
New Zealand (prices include GST)
Page last updated: February 10, 2010
Prices include international Air Mail delivery and Insurance - no extras charged at checkout!
FAST dispatch, most items in stock and dispatched within one working day.
"WOW! Never have I seen such efficiency in receiving an order. Our slippers came in an amazing 4 days and at a third of the prices I've seen in the US. The quality was excellent and we and our feet are very happy!!! Thanks!"
Although our prices offer outstanding value for money, they still include insured international Air Mail delivery (courier delivery included in NZ$ pricing). Insurance covers your goods whilst in transit to you.
For parcels weighing 2Kg (4.4 lbs) or more we automatically upgrade the service used to New Zealand Post's International Economy Courier. Unlike the regular international Air Mail used for smaller parcels, this offers a full tracking service. This is available for the vast majority of countries we normally ship to and we make no extra charge for this upgrade. For most destinations the International Economy Courier service achieves faster delivery times. For parcels to the USA it is particularly fast with many parcels being delivered in just 4 working days!
