1. Low prices that include Air Mail delivery
You are buying direct from New Zealand where much of the world's quality sheepskin products are made. Our bulk purchasing and efficient order processing systems allow us to pass on the savings and even include international Air Mail postage and insurance in our prices.
2. Quality products - Made in New Zealand
Approximately 95% of our products, including all our footwear, are manufactured here in New Zealand. We only source a few products from overseas where an equivalent product is not available to us locally.
When comparing us to others, note that even some companies with "Australia" in the name such as UGG Australia® and EMU Australia manufacture much of their sheepskin boots and slippers in China.
3. Huge stocks and on-line stock availability facility
We have one of New Zealand's largest stocks of locally made sheepskin products. This covers nearly every item we sell, exceptions include our 20 dyed color Classic rug range and stunning designer rugs that are all made to order. Each product listing shows you exactly which items are in stock, even down to every size/color combination.
Live status: 98.6% of regular stock items currently in stock. Approximately 584 different stocked items.
4. Fast order turnaround
Nearly all regular orders are shipped within one working day thanks to our huge stocks available for immediate order fulfilment. Orders are usually delivered to the other side of the world in around a week from order placement.
5. Excellent customer service
We treat customers how we would like to be treated when shopping on-line. We endeavour to answer all emails the same day, often within an hour. Each enquiry is treated personally and individually, we won't just send a standard automated response.
6. Reputable and secure
Having been established on-line for 11 years, we have earned an excellent reputation for quality of both our products and service.
Orders placed with us are securely transmitted to our server using GeoTrust's SSL security utilizing the highest level of encryption or security possible (up to 256-bit encryption).
We participate in GeoTrust's TrueSite which uses patented Smart Seal technology to automatically identify our site as genuine, authentic, and is validated by an independent third party.
We respect your privacy. We occasionally email customers who have opted into our mailing list. We do not sell our customer information to any other company. We would certainly never send spam/junk email.
7. Detailed product descriptions and clear images
Extensive product information is provided with clear images for every item we sell. Further, we supplement this with helpful information such as bare foot measurement conversions and very comprehensive details to help with your purchasing decision.
8. Responsible and accessible
You can contact us in a variety of ways, including Email, Phone or Fax. We respond promptly to all customer enquiries.
We are a family-run business and genuinely care about our customers. This is why you'll notice our keenness to go the extra mile to our customers' delight.
9. No quibble refunds and exchanges
We want you to be completely satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased from us, you may return the unused item within 90 days of receiving it for a refund of the purchase price less postage at cost. No handling charge is made. See our returns policy for details.
10. Thousands of satisfied customers
Our aim is for delighted customers. A large percentage of orders we receive are from previous customers or are through friend/family recommendations. See our extensive customer testimonials page, product testimonials on our products' detailed description pages and customer photo gallery. At the last count we had published over 600 testimonials on this website!
Page last updated: October 17, 2013
Our prices include international Air Mail delivery and Insurance!
FAST dispatch, most items in stock and dispatched within one working day.