1. Super low prices include Air Mail delivery
You are buying direct from New Zealand where much of the world's quality sheepskin products are made. Our bulk purchasing and efficient order processing systems allow us to pass on the savings and even include international Air Mail postage and insurance in our prices.
2. Quality products - Made in New Zealand
Approximately 95% of our products, including all our footwear, are manufactured here in New Zealand. We only source a few products from overseas where an equivalent product is not available to us locally.
3. Huge stocks and on-line stock availability facility
We carry our own extensive stocks covering nearly every item we sell. Exceptions include our 20 dyed color Classic rug range and stunning designer rugs that are all made to order. Each product listing shows you exactly which items are in stock, even down to size/color combinations. * 99.8% of regular stock items currently in stock. Approximately 551 different stocked items.
4. Fast order turnaround
Nearly all regular orders are shipped within one working day. Orders are usually delivered to the other side of the world in around a week from order placement.
5. Excellent customer service
We treat customers how we would like to be treated when shopping on-line. We endeavour to answer all e-mails the same day, often within an hour. Each enquiry is treated personally and individually, we won't just send a standard automated response.
6. Reputable and secure
Having been established on-line for 8 years, we have earned an excellent reputation for quality of both our products and service.
Orders placed with us are securely transmitted to our server using GeoTrust's SSL security utilizing the highest level of encryption or security possible (up to 256-bit encryption).
We participate in GeoTrust's TrueSite which uses patented Smart Seal technology to automatically identify our site as genuine, authentic, and is validated by an independent third party.
We respect your privacy. We occasionally e-mail customers who have opted into our mailing list. We do not sell our customer information to any other company. We would certainly never send spam/junk e-mail.
7. Detailed product descriptions and clear images
Extensive product information is provided with clear images for every item we sell. Further, we supplement this with helpful information such as international footwear conversions, measurement information and very comprehensive details to help with your purchasing decision.
8. Responsible and accessible
You can contact us in a variety of ways, including E-Mail, Phone or Fax. We respond promptly to all customer enquiries.
We are a family-run business and genuinely care about our customers. This is why you'll notice our keenness to go the extra mile to our customers' delight.
9. No quibble refunds and exchanges
We want you to be completely satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased from us, you may return the unused item within 45 days of receiving it for a refund of the purchase price less postage at cost. No handling charge is made. See our returns policy for details.
10. Thousands of satisfied customers
Our aim is for delighted customers. A large percentage of orders we receive are from previous customers or are through friend/family recommendations. See our extensive customer testimonials page, product testimonials on our products' detailed description pages and customer photo gallery. At the last count we had published over 350 testimonials on this website!
Page last updated: June 20, 2009
Prices include international Air Mail delivery and Insurance - no extras charged at checkout!
FAST dispatch, most items in stock and dispatched within one working day.
"I just wanted to let you know what a pleasure it has been to find your company. This is my second order, and I've been nothing short of delighted and astonished at the efficiency of your website, order processing, and, best of all, the quality of the slippers I received. Thank you so much."
